Policies

Studio Policies

Booking Policy

All sessions must be booked at least 4 hours in advance. Sessions start no earlier than 12:00 PM and the last session start time is 12:00 AM. Sessions may run until 4:00 AM.

Cancellation Policy

Cancel 24 hours or more before your session: full credit returned to your hour bank or full credit issued for à la carte payments. Cancel less than 24 hours before: 50% of session hours forfeited, 50% issued as studio credit (expires 90 days). No-shows forfeit 100% with no credit issued.

Hour Package Policy

All hour packages expire 12 months from the date of purchase. Reminder emails are sent at 60, 30, and 7 days before expiration. Hours are non-transferable between accounts.

Refund Policy

All sales are final. Studio credits issued for cancellations are valid for 90 days and may be applied to any future booking. Mix and master credits are non-refundable once files have been delivered.