Policies

Studio Policies

Booking Policy

Studio A sessions booked 4 hours or more before they start have no extra charge. Studio B sessions, which use smart-lock access, need only 2 hours notice for that. Closer than that, a session can still be booked up to 1 hour before it starts, with a short-notice fee (see below). Sessions are booked in whole hours and start on the hour: no earlier than 12:00 PM and no later than 12:00 AM ET. Every session must end by 6:00 AM ET, so a later start books a shorter session.

Short-Notice Booking Fee

A session that starts sooner than the free booking window can still be booked, with a short-notice booking fee for every booked hour. The rate depends on how far away the session is when you check out, and it rises as the start gets closer. It is shown on the booking page before you confirm, is its own line in your order and on your receipt, and is charged by card even when the hours come from your hour bank. Member discounts, promo codes and points do not apply to it. Sessions starting less than 1 hour from now cannot be booked online. The short-notice fee is non-refundable. A short-notice booking already falls inside the 24-hour cancellation window, so the normal cancellation rule applies to your hours and the fee is never returned. To avoid the fee, pick a start time 4 hours or more out for Studio A, or 2 hours or more out for Studio B. Adding hours to a short-notice booking carries the fee on the added hours too.

Studio A

4:00 or more before startNo fee

3:00 to 3:59 before start$5 per booked hour

2:00 to 2:59 before start$7 per booked hour

1:00 to 1:59 before start$10 per booked hour

Under 1:00 before startNot bookable online

Studio B

2:00 or more before startNo fee

1:00 to 1:59 before start$10 per booked hour

Under 1:00 before startNot bookable online

Example: a 3-hour Studio A session booked 2 hours 30 minutes before it starts carries a $21 fee ($7 x 3 hours).

Studio B Access Policy

Studio B does not book by the hour. A Studio B session can only be reserved by a client with hours in their Studio B hour bank (from a block package) or an active Studio B membership. Membership hours refresh on each renewal date, and up to 3 unused hours roll over into the next month — anything above 3 expires, and rollover is capped at 3 every month, so it never stacks up. Purchased block hours are good for 12 months. Every session is held on the studio calendar so members never overlap.

Cancellation & No-Show Policy

All remedies are studio-hour credit only. We never issue monetary or cash refunds under any circumstances.

Full credit24 hours or more before startall booked hours returned to your hour bank to rebook

50% creditLess than 24 hours, but at least 2 hours, before starthalf your booked hours returned to your hour bank

Nothing returnedLess than 2 hours before start, or a no-show (missed without cancelling)no hours, no refund

Block Rates Policy

All block rates expire 12 months from the date of purchase. Reminder emails are sent at 60, 30, and 7 days before expiration. Hours are non-transferable between accounts.

Refund Policy

All sales are final. No monetary refunds are issued under any circumstances. Cancellations of package bookings may result in hour credits returned to your bank per the cancellation policy above. Mix and master services are non-refundable once work has begun.